Various reasons, such as network instability between the device you used during the payment process and the store account, can result in items not being delivered.
The game itself provides a feature to recover unreceived items. Please go to the top-right menu in the game > [Settings] > [Account], and use the purchase recovery feature. Also, check your mailbox.
If the issue persists, it might be a bit inconvenient, but please contact the customer center with the payment information for prompt assistance.
[For Google Users]
- Please provide the purchase date, product name, and the Google order number starting with GPA.00000-.
- You can find the Google order number in the email associated with the Google account used for the payment.
[For Apple Users]
- Unfortunately, for Apple, we cannot assist in conveying payment information. If the items are still not delivered after using the in-game purchase recovery feature, please process a refund for the specific item through Apple's issue reporting system.