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Submit a request

You can check it in the in-game settings.

* ex) abc123@gmail.com

* ex) iPhone12 Pro / iOS 15.1.1

* The sandbox network collects minimal personal information for a smooth customer call process. The collected personal information is used for the purpose of replying to customer inquiries and counseling, or for the purpose of checking records necessary for consultation. The user's personal information is destroyed immediately after the purpose of collection and use is achieved. * Collected personal information: E-mail address (required) User ID, model, OS information, Google Play ID (optional) * Personal information is used for overseas customer consultation, and stored personal information is used only for customer consultation. Your personal information [e-mail address (required) user ID, model, OS information, and Google Play ID (optional)] will be synchronized in real time to a database located in Oregon, USA at Zendesk Inc. (https://www.zendesk.com/company/contact-info) . If you do not agree to collect and use personal information, you may be denied or restricted from using customer counseling services. ※ Depending on the type of inquiry, additional information such as order number, payment product name, and payment amount may be collected. ※ The personal information of the received inquiry will be destroyed after storing it for 3 years for general inquiries and 5 years for payment-related inquiries such as purchase cancellation.

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